ICI’s philosophy is to maintain Business Continuity and a high level of availability for strategic business processes.  This availability is more critical to a successful deployment than hardware availability.  According to The Gartner Group, only 20% of system failure comes from hardware, OS, or environmental failures.  The other 80% comes from application errors and operator errors.  Our ”Single-Point-Of-Contact” Help Desk services provide a one-stop shop for all support needs.  ICI’s Remote System Administration and Automated System Monitor services detect and fix faults before they occur.  Standard and extended support hours are available nationwide from our call center, tracking every call though our on-line case management system.

PRODUCT CERTIFICATIONS

ICI strives to  uphold our status as an ECM organization who maintains a support staff with  a high level of technical skills and professionalism.  The support team and our Implementation Engineers have over 5+ years of experience surrounding  the core products that we support.  ICI currently holds certifications for the following products: FileNet, Kofax, SQL Server, Oracle, Windows, HPUX,  AIX, CDIA and Document Imaging Architecture. 

As a certified FileNet “Service Provider” and “Advantage Partner”, we offer a comprehensive system evolution plan for every customer.  This system evolution plan may include “free” upgrades, a unique value-proposition in our industry.

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